Shipping & Warranty

Every desk is built to order in our Addis Ababa workshop. Lead time depends on the model:

Ergolevel Core: ready in about 3 days.

Ergolevel Pro & Max: about 1–2 weeks, as they involve considerable woodwork.

Addis Ababa: free delivery and assembly. We bring your desk over and set it up so it's ready to use.

Outside Addis: we're not shipping beyond Addis Ababa just yet. If you're elsewhere, get in touch and we'll see what we can do.

Because every desk is made to order, all sales are final. We don't offer returns.

We want you to be sure before you buy, so please reach out with any questions. We'll help you choose the right finish, size and configuration, and we offer free consultations.

Frame: 5-year warranty on the steel frame.

Electrical components: 2-year warranty on the motors, controller and switch.

Both cover manufacturing defects under normal use. The lift system and electronics are imported from a leading global manufacturer; we build and finish every frame by hand in Addis Ababa, after six months of building and testing the design before production.

For warranty claims, contact us at Ergolevelet@gmail.com or on Telegram, Instagram and TikTok at @ergolevel.